Refund policy

At CODE NXT, we want you to feel confident in every purchase. If something isn't quite right, we're happy to accept eligible returns within 30 days of delivery for store credit, subject to the conditions below.

Return Eligibility

To qualify for a return, items must:

Be returned in new, unworn, unwashed, and unaltered condition.
Be free of makeup, deodorant, perfume, pet hair, stains, odors, and other signs of wear.
Have all original tags attached.
Include the original packaging and any accompanying accessories.
Be accompanied by a valid order number or proof of purchase.

Items that do not meet these conditions may be declined.

How to Start a Return

We've made returns easier with our online self-service return portal.

Visit our Customer Account Portal.
Sign in using the email address associated with your order. A one-time verification code will be emailed to you; no password is required.
Select the order containing the item you wish to return.
Choose Request Return, select your item(s), and provide a return reason.
Submit your request for review.

Once your request has been reviewed, you'll receive an email confirming whether your return has been approved, along with further instructions.

Please do not ship items back before receiving return authorization. Unauthorized returns may not be accepted.

For standard returns, approved items must be shipped within 5 days of authorization, unless a longer period is required by applicable law.

Store Credit & Refunds

Eligible standard returns are issued as CODE NXT Store Credit through your Shopify customer account.

Store credit is calculated based on the original amount paid for the approved returned merchandise, after applicable discounts and permitted deductions.
Store credit is issued after we receive and inspect the returned items.
You can access and redeem your available store credit by signing into your customer account at checkout, subject to Shopify's supported currency and checkout requirements.
Ordinary change-of-mind returns are not refunded to the original payment method, except where required by applicable law.

Store credit is not issued when you first submit a return request. Your returned merchandise must be received, inspected, and approved.

Return Shipping & Fees

Customers are responsible for purchasing their own return shipping label and paying return shipping costs, except when CODE NXT confirms a damaged, defective, or incorrectly fulfilled item or when otherwise required by law.

Please use a trackable shipping service and retain your proof of postage. CODE NXT is not responsible for return packages lost or damaged in transit before receipt.

The correct return shipping address will be provided with your return authorization.

Additional conditions:

Original shipping charges are non-refundable for standard discretionary returns.
If an order originally qualified for free shipping and the value of merchandise retained falls below the promotional threshold after a return, the applicable standard shipping charge may be deducted from store credit where disclosed and legally permitted.
Returns containing 5 or more items may be subject to a 5% restocking fee on the returned merchandise, where disclosed and legally permitted.

Standard restocking fees do not apply to verified CODE NXT fulfillment errors or defective merchandise.

Final Sale Items

The following are not eligible for standard returns or exchanges, except where required by law:

Items explicitly marked Final Sale.
Headbands sold individually.
Bodysuits, for hygiene reasons.

For sets or bundles not marked Final Sale, all included components must be returned together, unused and in their original condition. Partial returns of bundled products are not accepted unless authorized by CODE NXT.

Exchanges

We do not currently offer automatic self-service exchanges.

If you purchased the wrong size or would prefer another color or style, you may request a return of an eligible item and use your approved store credit to place a new order.

New purchases are subject to current pricing and product availability.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at contact@codenxtscrubs.com, preferably within 3 days of delivery, and include:

Your order number.
A description of the issue.
Clear photos of the affected item, where possible.

We will review the issue and arrange an appropriate resolution.

When CODE NXT confirms a fulfillment error or defective product, you will not be responsible for standard return-shipping or restocking fees.

The requested notification period does not limit any rights or remedies provided by applicable consumer protection laws.

International Returns

International customers may submit return requests through the same Customer Account Portal.

For discretionary international returns:

Customers are responsible for the cost of return shipping to the United States.
Returns must be authorized before shipment.
Customs documentation should accurately identify the package as returned merchandise.
Original international shipping charges are generally non-refundable.
Duties, import taxes, and customs charges may be non-refundable after shipment, subject to applicable law and the payment provider's rules.

International store credit redemption depends on checkout currency and platform availability. If a legally required refund cannot be completed through store credit, we will provide an appropriate alternative.

Additional consumer rights may apply based on your country or region.

Order Cancellations

Customers may submit cancellation requests through their Customer Account Portal.

For most orders, cancellation requests must be submitted within 1 hour of purchase, subject to the rules applicable to the order and destination.

Cancellation requests are reviewed and are not guaranteed. Orders that have already shipped cannot ordinarily be canceled and may instead qualify for a return.

Different cancellation and withdrawal periods apply where required by law, including for qualifying European Union orders.

Statutory Consumer Rights

Nothing in this policy limits your rights under applicable consumer protection laws.

Where required by law, including applicable statutory withdrawal rights and remedies for defective or nonconforming goods, customers may be entitled to a refund to their original payment method rather than store credit, and additional shipping or refund protections.

These legal rights take precedence over our standard discretionary return conditions, including any shorter shipping deadline, final-sale restrictions, fees, or store-credit limitations.

Questions?

For assistance with an existing return, a damaged item, or an order issue, please contact:

CODE NXT Scrubs
Email: contact@codenxtscrubs.com
Website: https://www.codenxtscrubs.com

We appreciate your support and look forward to helping you find the right fit.